Giovanni C.
Après-vente
- Mercedes GLC
- Achat vérifié le 17/02/2025
The appointment was at 9:00 and I arrived at 8:50, but had to wait till 9:30 to meet, so why do we do appointments?
I shared some problems with the car body (5 issues: front driving door does not close well; 2 issues on the tailgate; 2 scratches, and pictures were taken) and the electronics (3 issues with a) cruise control, b) left low and high beam lights and c) AdBlue system malfunctions communicated twice; these issues appeared and disappeared - without any intervention - some days later, but are not nice to get when you drive).
When I went to pick-up the car in the afternoon, there was only one guy and he was not able to explain anything about the car issues and the electronics, so I could only take the car without any information and was quite disappointed. I mean normally somebody should explain to the customer what has been checked, what they found and eventually what to do in the future to fix some car body issues. Anyhow I found that two car body issues (out of 5) had been fixed, and I was happy to see the car cleaned well inside and not-so-well outside.
-
Accueil
-
4 / 10
-
Prise en charge
-
7 / 10
-
Explications
-
3 / 10
-
Devis
-
6 / 10
-
Restitution
-
8 / 10
Groupe Como a répondu :
25/02/2025
Hello,
Thank you for taking the time to share your experience with us. We're sorry to hear that your visit didn't live up to your expectations and we understand your frustration with the wait and lack of information about the problems with your vehicle. Your feedback is important to us and we will use your comments to improve our service.
Yours faithfully
Mouquet Quentin
After Sales Service Reception Manager
Mercedes-Benz and Smart
