You got only three star guys; only three stars. You know why ? I’ve been your client for very long time, but every time you give me my car back without cleaning it inside. To Make you clean it it’s really hard. Last time I asked the question. I asked if you were supposed to clean it together with the service that you gave. In my case, every time the answer was yes, but it was never done.
Groupe Como a répondu :
13/12/2023
Bonjour Madame A. Inna,
Nous vous remercions d'avoir partagé votre retour d'expérience avec nous.
Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés concernant le nettoyage intérieur de votre véhicule.
Nous nous engageons à améliorer notre service et à veiller à ce que chaque véhicule soit rendu propre après l'intervention. Votre satisfaction est notre priorité et nous espérons avoir la possibilité de vous prouver notre engagement envers un service de qualité lors de votre prochaine visite.
Merci de votre compréhension.
(Translation:
Dear Inna, we greatly appreciate you sharing your feedback with us. We sincerely apologize for the inconvenience you encountered regarding the interior cleaning of your vehicle. We are committed to improving our service and ensuring that each vehicle is returned clean after the service. Your satisfaction is our priority, and we hope to have the opportunity to demonstrate our commitment to providing quality service during your next visit. Thank you for your understanding.)
